Refund policy

Refund Policy

 

If for any reason you are not completely satisfied with your purchase, you may return the item within 14 calendar days of delivery of your order.  The following rules apply:

  1. Products must be in original packaging and in new and re-sellable condition. 
  2. Shipping fees are non-refundable. 
  3. Original cost of shipping will be calculated into the returned amount. 
  4. A 15% to 25% re-stocking fee may apply to returns that are not caused by the

manufacturer or Tuner Goods’ error. 

  1. The RMA number must be posted on the returned box.

Non-Returnable Items (NO EXCEPTIONS):

  1. Open Box Electronics 
  2. Fittings of any kind
  3. All piping/clamping components 
  4. Promotional products; i.e. clothing, promotional banners
  5. All interior pieces; i.e. seats, dashboards, interior trim 
  6. Forced induction systems
  7. Any parts shipped by freight
  8. Previously installed parts
  9. Special Order and Customized Items like customized wheels, customized coilovers, or custom-made air suspension systems

Procedure:

To return a product, you must request a ticket by e-mailing sales@tunergoods.com.  Once you open a ticket, you will receive an email providing you with instructions regarding your return. 

How will I receive my refund or credit?

 

After we accept and approve your return, you will be issued a refund via the same payment method that you originally used to place the order (Credit Card, Paypal, Affirm, Cash, Zelle, Venmo, or any other payment services we authorize).  The refund amount will be in the amount of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit.  Credit card purchasers must allow an additional 5-7 business days for the credit to appear on your statement.  

NOTE: Tuner Goods will not refund any labor charges or installation fees under any conditions. Tuner Goods will also not offer reimbursement for any damage incurred during installation or any other use of a product.

Acknowledgement: By completing your purchase, you acknowledge and understand the terms presented to you and you waive Tuner Goods of liabilities outlined in these terms and conditions.