Shipping policy

Shipping Policy

 

Tuner Goods, LLC and Tuner Goods Auto Spa, LLC ship products worldwide for all owners and enthusiasts.  We have done our best to work and affiliate ourselves with the best carriers in the shipping industry from standard mail through USPS to FedEx, DHL, and UPS.  

While every attempt is made to reduce costs to the consumer, sometimes shipping and international duties rates cause us to incur extra expenses for shipping to the consumer.  If you are outside the continental United States, please feel free to contact us via email or phone to request a quote for the additional shipping amount that you may incur before placing an order. Please note that most items will ship within 24 hours of ordering pending business hours and availability.

Items that are custom made or customized for a specific application require additional lead time before shipping.  Lead times are normally 3 to 6 weeks depending on the product and level of customization.  

My product arrived damaged. What do I do?

Damage during shipping is extremely rare but it is your responsibility to inspect your shipment upon arrival.  Report any damage or shipping related damage immediately to the shipping company that delivered the item.  Tuner Goods does not handle any damage requests caused by shipping.  Only you can make the claim with the shipping company if damage is discovered.  For your protection, Tuner Goods insures all shipments so your monetary investment is not in jeopardy in the extremely rare event of total loss.

You sent me the wrong part. How do I get what I need?

 

Mistakes can happen no matter how hard we try.  If you receive the wrong part, please email sales@tunergoods.com to let us know.  We will be more than happy to exchange it for you as quickly as possible.  If you ordered your part online and there was an error caused by our website, please alert us in a timely manner so we may swap the part out and change the error on our website.  If your item is defective, you must go through the manufacturer of the product for a replacement.  We do not warranty products through Tuner Goods unless they are of our private labeled “Tuner Goods” branded products.  All 3rd party charges incurred (i.e. Labor costs) will not be covered by Tuner Goods. 

 

My part is broken, how can I get a new one?

 

Each manufacturer differs when it comes to replacing broken parts.  The best thing to do is to contact them first to find out their normal procedures and policies regarding broken products.  If the part is still under warranty, Tuner Goods will provide you with any information that you will need to receive a replacement.  Tuner Goods does not accept used parts or previously installed parts as returns if defective, nor warranty them directly, unless they are our private labeled “Tuner Goods” branded products.  Please contact the product manufacturer for warranty eligibility or information.